We want every purchase to feel like the right step. This policy is here to make sure you know exactly where you stand.
Reclaim Heal Thrive is owned and operated by Caaren Abbott, based in the Netherlands, European Union. All purchases made through this website — including courses, 1:1 sessions, and digital products — are subject to this Refund & Fulfillment Policy.
Payments are processed securely via Stripe. All prices are listed in EUR (€) unless otherwise stated.
We currently offer the following:
12-Week Program
Video lessons, guided reflection tools, and 1:1 coaching calls. Access granted immediately upon payment.
5-Day Experience · €55
Daily lessons and a 1:1 call to identify the emotional thread. Access begins immediately.
Self-Paced Course
Foundation course available on our platform. Access granted immediately upon payment.
1:1 Booking
Booked and paid in advance. Held online at a mutually agreed time.
The Root Insight Assistant is a free AI tool — no purchase required, no refund applies.
We stand behind the quality of our programs. If something isn't right, we want to hear from you.
You may request a full refund, provided you have not accessed more than 20% of the course content.
The purchase is non-refundable. Digital content is delivered immediately and cannot be revoked once accessed.
Please note: Accessing the course materials constitutes use of the digital product. We encourage you to review the full program overview before purchasing.
Eligible for a full refund, provided lessons have not been accessed and your 1:1 call has not been scheduled or completed.
The service has been delivered and the purchase is non-refundable.
We understand that life happens. Our session cancellation policy is designed to be fair to both sides.
To request a refund, please email us at [email protected] with the following:
We will review your request and respond within 3 business days. Approved refunds are processed back to the original payment method within 10 business days via Stripe.
The following are not eligible for refunds under any circumstances:
EU Consumer Rights: If you are based in the European Union, you may have the right to withdraw from a digital purchase within 14 days under the EU Consumer Rights Directive — unless you have expressly consented to immediate digital delivery and acknowledged waiving this right. By completing your purchase, you provide this consent.
We ask that you contact us at [email protected] before initiating a chargeback or payment dispute with your bank or card provider.
We are committed to resolving concerns directly and fairly. Chargebacks that are inconsistent with this published policy may be disputed by Reclaim Heal Thrive.
All digital courses and programs are delivered online through our learning platform. Access details are sent to your registered email address immediately following successful payment.
If you do not receive your access email within 30 minutes of purchase, please check your spam folder and then contact us at [email protected].
For any questions about this policy, your purchase, or a refund request:
Reclaim Heal Thrive · Caaren Abbott
Netherlands, European Union
[email protected]
We aim to respond to all enquiries within 2–3 business days.